Introduction
Welcome to craftsman-usa.com (“Website”), the online platform for Craftsman® Tool Box, Lawn Mower, Tools, Air Compressor, and other quality Craftsman® products. These Terms & Conditions (“Terms”) govern your access to and use of our Website and services. By accessing or using our Website, you acknowledge that you have read, understood, and agree to be bound by these Terms. Your continued use of our Website constitutes your acceptance of these Terms in their entirety.
These Terms constitute a legally binding agreement between you and Craftsman®. If you do not agree to these Terms, please do not access or use our Website or services.
Definitions
Throughout these Terms, the following definitions apply:
- “We,” “us,” “our,” and “Craftsman®” refer to the owner and operator of craftsman-usa.com.
- “You,” “your,” and “user” refer to the individual accessing or using our Website and services.
- “Website” refers to craftsman-usa.com, including all content, features, and functionality available through the domain.
- “Products” refers to all Craftsman® products, including but not limited to tool boxes, lawn mowers, power tools, hand tools, air compressors, and other related products.
- “Content” refers to all information, text, images, graphics, videos, and other material displayed on or available through our Website.
Account Registration and Membership
CRAFTSMAN CLUB® Membership
We offer a membership program called CRAFTSMAN CLUB® that provides exclusive benefits to members. To register for a CRAFTSMAN CLUB® account, you must:
- Be at least 18 years of age
- Provide accurate, current, and complete information
- Maintain and promptly update your account information
- Keep your account credentials confidential
You are solely responsible for all activities that occur under your account. If you suspect unauthorized use of your account, please notify us immediately. We reserve the right to suspend or terminate your account if any information provided is inaccurate, outdated, or incomplete.
Account Security
You are responsible for maintaining the confidentiality of your account credentials and for restricting access to your devices. You agree to accept responsibility for all activities that occur under your account. We cannot and will not be liable for any loss or damage arising from your failure to comply with these security obligations.
Products and Purchasing
Product Information
We strive to provide accurate product descriptions, specifications, and pricing on our Website. However, we do not warrant that product descriptions, specifications, pricing, or other content on our Website are accurate, complete, reliable, current, or error-free. In the event of an error, we reserve the right to correct such error and revise your order accordingly, or to cancel the order and refund any amount charged.
Pricing and Payment
All prices are listed in US Dollars unless otherwise specified. Prices are subject to change without notice. We accept various payment methods as indicated during the checkout process. By providing payment information, you represent and warrant that you have the legal right to use the payment method provided.
Order Acceptance and Fulfillment
Your receipt of an order confirmation does not constitute our acceptance of your order. We reserve the right to accept or decline your order for any reason. We may require additional verification or information before accepting an order.
Shipping and Delivery
Shipping and delivery timeframes are estimates only and not guaranteed. We are not responsible for delays caused by unforeseen circumstances beyond our control. Risk of loss and title for products pass to you upon delivery to the carrier.
Intellectual Property Rights
Ownership
The Website and all of its content, features, and functionality, including but not limited to all information, software, text, displays, images, video, audio, design, selection, arrangement, and look and feel, are owned by Craftsman®, its licensors, or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.
Trademarks
Craftsman® and related logos, product and service names, designs, and slogans are trademarks of Craftsman® or its affiliates. You may not use such marks without the prior written permission of Craftsman®. All other names, logos, product and service names, designs, and slogans on this Website are the trademarks of their respective owners.
Limited License
We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Website for your personal, non-commercial use. This license does not include:
- Modifying or copying Website materials
- Using any materials for commercial purposes
- Attempting to decompile or reverse engineer any software contained on the Website
- Removing any copyright or other proprietary notations
- Transferring materials to another person or “mirroring” materials on any other server
This license will terminate automatically if you violate any of these restrictions, and we may terminate this license at any time.
User Responsibilities
Prohibited Activities
When using our Website, you agree not to:
- Violate any applicable laws, regulations, or these Terms
- Use the Website in any manner that could disable, overburden, damage, or impair the Website
- Use any robot, spider, or other automatic device to access the Website
- Introduce any viruses, Trojan horses, worms, logic bombs, or other harmful material
- Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Website
- Use the Website to transmit or send unsolicited commercial communications
- Impersonate or attempt to impersonate Craftsman® or a Craftsman® employee
- Engage in any conduct that restricts or inhibits anyone’s use or enjoyment of the Website
User-Generated Content
If you submit, post, or display content on our Website (such as product reviews or comments), you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media.
You represent and warrant that:
- You own or control all rights to the content you post
- The content is accurate and not misleading
- The content does not violate these Terms or any applicable law
- The content will not cause injury to any person or entity
We have the right to remove any content that, in our sole judgment, violates these Terms or is otherwise objectionable.
Warranty Information
Product Warranties
Craftsman® products come with limited warranties as specified in the product documentation or on our Website. These warranties vary by product category and are subject to specific terms and conditions. Our commitment to quality means that Craftsman® tools are built to last and backed by warranties you can trust.
Disclaimer of Warranties
EXCEPT AS EXPRESSLY PROVIDED IN OUR LIMITED WARRANTIES, THE WEBSITE AND ALL PRODUCTS, SERVICES, AND MATERIALS PROVIDED THROUGH THE WEBSITE ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
WE DO NOT WARRANT THAT THE WEBSITE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE WEBSITE OR SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
Product Registration
We encourage you to register your Craftsman® products on our Website to ensure warranty coverage and receive important product updates. Product registration can be completed through the “Register a tool” section of our Website.
Limitation of Liability
IN NO EVENT WILL CRAFTSMAN®, ITS AFFILIATES, OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE WEBSITE OR PRODUCTS, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT, OR OTHERWISE, EVEN IF FORESEEABLE.
THE FOREGOING DOES NOT AFFECT ANY LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
Indemnification
You agree to defend, indemnify, and hold harmless Craftsman®, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or relating to your violation of these Terms or your use of the Website, including, but not limited to, your User Contributions, any use of the Website’s content, services, and products other than as expressly authorized in these Terms.
Privacy Policy
Your use of our Website is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Our Privacy Policy outlines how we collect, use, and protect your personal information. By using our Website, you consent to the collection and use of information as described in our Privacy Policy.
Modifications to Terms and Website
We reserve the right to modify or replace these Terms at any time at our sole discretion. The most current version of the Terms will be posted on our Website with the “Last Updated” date. Your continued use of the Website after any such changes constitutes your acceptance of the new Terms.
We may update, change, or discontinue the content, features, or availability of the Website at any time without notice. We are not liable to you or any third party for any modification, suspension, or discontinuance of the Website.
Governing Law and Jurisdiction
These Terms and your use of the Website shall be governed by and construed in accordance with the laws of the United States and the State of Maryland, without giving effect to any choice or conflict of law provision or rule. Any legal suit, action, or proceeding arising out of, or related to, these Terms or the Website shall be instituted exclusively in the federal courts of the United States or the courts of the State of Maryland, although we retain the right to bring any suit, action, or proceeding against you for breach of these Terms in your country of residence or any other relevant country.
Dispute Resolution
Informal Resolution
Before filing a claim against Craftsman®, you agree to attempt to resolve the dispute informally by contacting us at support@craftsman-usa.com. We will attempt to resolve the dispute informally by contacting you via email. If the dispute is not resolved within 30 days of submission, you or Craftsman® may proceed with filing a formal claim.
Arbitration
Any dispute, controversy, or claim arising out of or relating to these Terms, including the formation, interpretation, breach, or termination thereof, shall be resolved by binding arbitration in accordance with the Consumer Arbitration Rules of the American Arbitration Association then in effect. The arbitration will be conducted in Baltimore, Maryland, unless you and Craftsman® agree otherwise. The arbitrator will have exclusive authority to resolve all disputes, including any claim that all or part of these Terms are unenforceable.
Class Action Waiver
YOU AND CRAFTSMAN® AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.
Miscellaneous Provisions
Severability
If any provision of these Terms is found to be unenforceable or invalid under applicable law, such provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions of these Terms will continue in full force and effect.
Waiver
No waiver by Craftsman® of any term or condition set out in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of Craftsman® to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.
Entire Agreement
These Terms, our Privacy Policy, and any other policies or guidelines referenced herein constitute the sole and entire agreement between you and Craftsman® regarding the Website and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the Website.
Assignment
You may not assign or transfer these Terms, by operation of law or otherwise, without Craftsman®’s prior written consent. Any attempt by you to assign or transfer these Terms without such consent will be null and void. Craftsman® may freely assign or transfer these Terms without restriction.
Contact Information
If you have any questions about these Terms, please contact us at:
- Email: support@craftsman-usa.com
- Mail: 701 E. Joppa Road, Towson, Maryland 21286
Acknowledgment
By using the craftsman-usa.com website, you acknowledge that you have read these Terms of Service, understand them, and agree to be bound by them. If you do not agree to these Terms of Service, you are not authorized to use the Website.
CRAFTSMAN CLUB® Membership Specific Terms
Membership Benefits
As a CRAFTSMAN CLUB® member, you may receive:
- Exclusive promotions and discounts
- Early access to new product releases
- Special event invitations
- Product maintenance reminders
- Warranty registration assistance
Communications
By joining CRAFTSMAN CLUB®, you consent to receive communications from us regarding your membership, products, promotions, and other information. You may opt out of receiving marketing communications at any time by following the unsubscribe instructions in any email or by contacting us directly.
Termination of Membership
We reserve the right to terminate or suspend your CRAFTSMAN CLUB® membership at any time for any reason, including but not limited to violation of these Terms. Upon termination, you will lose access to membership benefits.
Conclusion
These Terms & Conditions represent the complete agreement between you and Craftsman® regarding your use of our Website. Thank you for choosing Craftsman® products and for your trust in our brand. We are committed to providing you with high-quality tools and equipment that meet your needs and exceed your expectations.
By using our Website, you acknowledge that you have read, understood, and agree to abide by these Terms & Conditions in their entirety.
